Posted on 8/8/2010 2:15:00 PM by Levin, Aric

Dynamics CRM  Messaging  Office 

When trying to install the Microsoft Dynamics CRM for Outlook client on a Terminal Services computer, the following error is received:
"Microsoft Dynamics CRM 4 for Outlook cannot be installed on a computer where Microsoft Exchange Server versions prior to Exchange Server 2007 are installed."

When trying to install the Microsoft Dynamics CRM for Outlook client on a Terminal Services computer, the following error is received:

"Microsoft Dynamics CRM 4 for Outlook cannot be installed on a computer where Microsoft Exchange Server versions prior to Exchange Server 2007 are installed."

This error can be remedied by modified a registry key under the Exchange hive. To modify the key following the steps below:

  • Open the Registry Editor (run regedit from command prompt)
  • Backup (export) everything under the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange
  • Delete the Key
  • Install the Microsoft Dynamics CRM  4 for Outlook Client
  • Configure the Microsoft Dynamics CRM  4 for Outlook Client
  • Re-install the key*

  * Note: Re-installing the key will prevent new users from configuring their Microsoft Dynamics for Outlook client with CRM the first time they log in. Re-installing the key should be done after all required users have configured their Microsoft Dynamics CRM for Outlook Client.


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